Frequently asked questions

What is AI RolePlay Training?

GEM AI RolePlay Training uses artificial intelligence to simulate real-world scenarios in a safe, controlled environment. It’s ideal for training in customer service, sales, healthcare, education, and leadership. Learners practice conversations, improve decision-making, and build confidence through realistic, on-demand roleplays.

What formats are supported for embedding RolePlays?

We’re working to support SCORM 2004 4th Edition and xAPI (cmi5) for seamless integration with learning systems.

How does AI help?

AI plays the role of a customer, student, patient, or colleague, enabling lifelike interactions. It also provides feedback—just like a professional trainer—helping learners improve with every session.

How secure is my data?

GEM is hosted in Singapore with our ISO/IEC 27001:2022-certified partner. All data is encrypted end to end. No role-based access means your data is visible only to you.

Do I need any prior experience to use this platform?

Not at all. If you’re curious, have a challenge in mind, and a bit of time to explore, you’re all set. GEM is designed to be intuitive for beginners and powerful for experts.

Do you offer training on how to use GEM?

Yes, we offer training for L&D teams and instructional designers to help them get the most value out of GEM.